Software to Manage Costs and Performance


Private bank, Europe

A private bank in with several branches in Europe and Asia selected CostPerform in order to calculate customer margin.

In 2009, the bank started to specify their required ABC model. The model on paper specified in detail the cause and effect relations between all bank activities. The bank understood that many activities depend on other activities. In 2010, the bank scanned the market for adequate cost management software that could handle their specific cost model. CostPerform was selected because of its ultimate flexibility in general and its ability to handle activity to activity (reciprocal) cause and effect relationships specifically.

Another reason to select CostPerform was its ability to process the bank transactions and feed the resulting cost driver values into the cost model automatically.

The final cost model provides management a rich and precise income-cost-margin analysis model. Each month the bank updates the cost model (automatically) and reports margin on several levels of detail like "per customer", "per sales manager" , "per client group" etc.

A System bank, Europe

One of Europe’s main system banks "Strategy & Architecture department" decided to use CostPerform to simulate strategic improvement initiatives in several branches of the bank. In corporation with their internal client, the Strategy & Architecture modeled many processes to products in order to get clear understanding of cause and effect within those processes. Based on these models, the S&A department could simulate and advice on proposed process improvement initiatives and find new improvement areas.

Based on the success of the S&A department, more branches start to use CostPerform to model their costs-capacities-activity-product cause and effect models. In the future, CostPerform will be deployed as the group wide cost modeling software within the Group and divisional CFO decision support communities.

A System Bank, Vietnam

One of Vietnam’s 4 main banks, this bank adopted CostPerform in 2013. Its goals were to deliver a cost model to the CFO that shows detailed and as precise as possible cost information. The bank was very keep to adapt Europe’s ABC cost accounting principles. After a couple of months building and collecting data the model was ready and in use to analyze improvement potentials.

The bank got support of a consulting firm and run CostPerform on their own.

A merchant bank, Europe

A merchant bank in Europe has developed and implemented a cost allocation model primarily for justifying charges to third parties as well as providing a reliable and accurate basis for invoicing the cost to third parties. The costing model also provides department managers with information relevant for the management of costs and resources. The design and the implementation of the costing model have changed several times in last 10 years in response to specific objectives.


  • Royal Bank of Scotland, UK
  • European Investment Bank, Luxembourg
  • Military Bank of Vietnam
  • Central Bank of Zimbabwe
  • NDB Bank, Australia
  • Credit Agricole, The Netherlands
  • Banque Privee de Edmund Rothschild, Switserland